No matter where an IT issue occurs, a tech can initiate a secure remote connection with computers inside the Local Area Network (LAN)-even if the system is sleeping or powered off-to start and stop services and processes, copy or delete files, review and clear event logs, and more using Dameware IT support software. IT support software is typically compatible with most systems and environments and can even be accessed from almost anywhere with an internet connection thanks to cloud-based remote support options, such as Dameware Remote Everywhere.ĭameware was built to generate greater efficiency and ease-of-use for support technicians seeking robust troubleshooting tools. IT support software can work in two ways: from a direct, client-to-server setup, or over a centralized server to manage and monitor a larger group of computers. With this ability to gain instant remote access, techs are empowered to perform routine updates to help prevent unwelcome glitches as well as quickly diagnose and solve problems that do occur. IT technicians can even access these platforms on-the-go via remote access from their iOS and Android devices. Both types of support software for technicians should include file sharing, troubleshooting, system maintenance, and account directory management via multi-platform remote access to Windows, Linux, and Mac OS X computers and servers from a single admin console.
IT support software can be on-premises or cloud-based (delivered as a SaaS solution). This game-changing remote technology improves efficiency by allowing IT techs to assist their teams at a moment’s notice-a critical capability for any IT department working with employees based in offices across the globe. Comprehensive IT support software empowers technicians managing countless devices, applications, and systems to provide technical support and maintenance from anywhere, at any time.
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